NOA mattress

VENICE queen bed

Sofa

Deliveries in Australia

SCHEDULING YOUR DELIVERY

We’re proud to offer white-glove delivery across Australia – this includes contacting you to schedule a delivery date and time slot that is convenient for you. Our third-party transporter will reach out to you within 1-2 business days of your purchase (excluding weekends and public holidays) by phone and/or email to schedule a specific delivery date and time window.

Available delivery dates and times slots are (excluding public holidays): Monday through Friday, between 9:00am – 6:00pm. No exceptions can be made for evening or weekend deliveries. Our transporter will coordinate a four (4) hour delivery window with you when booking the date. The driver will text you thirty (30) minutes prior to delivery as a courtesy.

To schedule or change your delivery date, or make any last minute changes to your booking, please contact our transporter directly at (03) 9793 7262. Changes must be made at least 2 business days prior to your scheduled delivery date and time – otherwise, changes to your delivery date are subject to a re-scheduling fee.

Orders consisting of available products will be dispatched within 24-48 business hours. The average transit time is 3-4 business days. Below are typical delivery times per state:

• Metro areas (Melbourne, Sydney, Adelaide, Brisbane): 1-4 days
• VIC: 2-4 days
• NSW: 3-5 days
• SA: 3-5 days
• QLD: 4-8 days
• ACT: 3-5 days
• WA: 5-10 days
• TAS: 5 – 10 days
• *We currently do not ship to NT

Please note that delivery dates and time slots are subject to availability. Bookings must be made directly with the transporter. Changes must be made at least 2 business days prior to your scheduled delivery date and time – otherwise, changes to your delivery date are subject to a re-scheduling fee.

For back ordered items, our transporter will contact you as soon as the item(s) are back in stock to schedule a delivery date.

Below are more specific in-home and shipping guidelines for your reference.

BUY NOW – SHIP LATER

Place your order today and have it delivered at a later date that’s convenient for you. We will gladly hold your order for a maximum period of three (3) months. Simply send us an email at support@noahome.com, including your order number, in which you specify your estimated / preferred delivery date.

PREPARING FOR YOUR DELIVERY

Prior to receiving your delivery, take the time to measure both your space and review the product’s dimensions, which are available on the item’s respective website page.

*You are responsible for measuring the height and widths of hallways, doorways, entryways, lifts / elevators and staircases to ensure safe passage for the delivery team. The transporter reserves the right to cancel the delivery at any time should they deem it unsafe, or unable, to complete the delivery.

DELIVERY PROCEDURES

The customer must ensure available and safe access to the site for the delivery team and transportation vehicle (including an available parking area) on the scheduled delivery date and time window.

During the delivery, no alterations to any doors, trims, moldings or other fixtures to accommodate passage to the products will be made. Should products not fit through the necessary passage, the delivery personnel reserves the right to cancel the delivery. Please note that the delivery team will not remove their safety boots.

Customers are responsible for protecting their household (e.g. floors, walls, fixtures, etc.) prior and during delivery.

INSPECTING YOUR DELIVERY

Our transporters will not unpack, inspect nor assemble any products nor remove, or dispose of, any debris or packaging materials.

Upon receiving your order, please ensure that you have received all products purchased (quantities, model, size, colour, etc.).

Any issue or incident that may arise during the delivery must be indicated in writing on the proof of delivery before the personnel leaves your home. The third-party transporter will not accept any responsibility for any damage, issue or incident that may arise during the delivery that has not been indicated on the packing slip nor properly documented (e.g. photos, signed note by driver, etc.). Please email us at support@noahome.com immediately.

VERY IMPORTANT

If you notice that your product(s) or its individual components are damaged or defective upon unboxing, please notify us immediately by email at support@noahome.com within three (3) days of receipt of your delivery.

In order to process an exchange or replacement request (for either a product or part), we will require photos of the damaged product (s) / component(s) before they have been used for assembly. Claims made after three (3) days of receipt of delivery are subject to fees.

Returns and exchanges

The Noa mattress

The 100 night trial serves as the return policy for the Noa mattress. Upon receiving your brand new mattress, you’ll have 100 nights to try it out in the comfort of your own home. If it’s just not right for you, email us at support@noahome.com during the trial period. We’ll schedule a free return pick-up. Once collected, we’ll refund you in full in the original form of payment.

Buyers qualify for a 100 night trial return and refund for one (1) mattress only per shipping address. The return must be exercised no later than the 100th day following delivery of your purchase. No exceptions will be made.

Noa mattress returns are typically either donated to (1) local charities or (2) organizations that recycle the product’s raw materials. All customers receive a brand new mattress (compressed and rolled) in its original box. Once opened, neither Noa or any consumer may re-compress and re-roll it (i.e. such a process requires the use of heavy, industrial and specialized equipment not readily accessible). For security, sanitary and legal purposes, it would be illegal for us to re-sell used mattresses.

Sofas, sectionals and armchairs

If you decide that you’re not entirely satisfied with your new sofa, sectional or armchair purchase, we’re here to help. To initiate a free return of a sofa, sectional and/or armchair, please email us at support@noahome.com within 30 days of having received your delivery.

Buyers qualify for only one (1) return or exchange on their purchase. The request for a return or exchange must be exercised no later than the 30th day following delivery of your purchase. No exceptions will be made.

Once your product has been collected, the returned item will be inspected within 3-5 business days of arriving at our warehouse. Once we validate that the product is in “as new” condition, our team will process your refund in full in the original form of payment.

Returns must be in “as new” condition to be eligible for a free return pick-up and full refund. Determining criteria include:

• Free from any stains, spots, scratches, marks, drilling and/or other modifications
• Free from any tears, cuts, unstitched threading
• Free from any soiling and traces of moisture
• Free from any odours (e.g. traces of smoking)
• Free from use by pets (e.g. traces of pet hair)
• For residential, indoor use only under normal wear and tear conditions

In the event that we determine that your return does not meet the criteria aforementioned, a 10% restocking fee of the product price will be deducted from the refund amount. In other words, your refund in such a case would be: Purchase Price – Restocking Fee (10%) = Refund Amount (SGD). Important. We will not accept return and exchange requests nor warranty claims relating to stains, marks, halos, spots, soiling, discolouration, etc. to your LiveSmart upholstered products.

Beds

Beds are eligible for a free return pick-up and full refund within 30 days of delivery on unopened and unassembled products only (brand new original condition).

Buyers qualify for only one (1) return or exchange on their purchase. The request for a return or exchange must be exercised no later than the 30th day following delivery of your purchase. No exceptions will be made.

Exchanges

If you notice that your product or its individual components are damaged or defective upon unboxing, please notify us immediately by email at support@noahome.com within three (3) days of receipt of your delivery. Exchanges of products and / or replacements parts will be determined by Noa Home, at its sole discretion.

In order to process an exchange, repair or replacement request (for either a product or part), we will require photos of the damaged product (s) / component(s) before they have been used for assembly. Claims made after three (3) days of receipt of delivery are subject to fees.

Warranty

Noa mattress – 15 year limited warranty.

THIS LIMITED WARRANTY COVERS THE FOLLOWING:

• Visible indentations greater than one (1) inch (2.54cm) resulting from flaws in manufacturing and not from normal wear and tear. Normal wear and tear requires that the mattress be continuously supported by a proper bed frame to support the collective weight of the mattress and its user(s).
• Any physical or structural flaw in the mattress that causes foam to split or crack, despite normal usage and proper handling.

THIS LIMITED WARRANTY DOES NOT COVER THE FOLLOWING:

• A normal increase in softness of the foams which does not affect the actual pressure-relieving properties of the product.
• Individual comfort preferences relating to firmness, design, materials and feel.
• Physical and/or structural damages including, but not limited to, stains, burns, tears, cuts, or liquid damage resulting from use by the customer.
• Damage due to use with an inappropriate foundation.
• Damage incurred by transportation after initial delivery provided by Noa.
• Damage resulting from washing or drying the mattress cover.
• Any minor manufacturing flaws to the product or packaging including, but not limited to, cosmetic flaws such as uneven stitching, dented/dirty carton boxes, etc.
• Any warranty claim is only applicable within the country of original delivery by the original purchaser.

Noa will, at its sole discretion, determine whether a repair or replacement of a defective mattress is appropriate.

Claims covered under this limited warranty may be made by reaching us at support@noahome.com.

Sofas and beds – 1 year limited warranty.

All products carry a one (1) year, limited warranty from the date of delivery to your home. This limited warranty applies to manufacturing defects only. We will not accept return and exchange requests nor warranty claims relating to stains, marks, halos, spots, soiling, discoloration, etc. to your LiveSmart upholstered products. 

THIS LIMITED WARRANTY DOES NOT COVER THE FOLLOWING:

• Normal wear and tear such as, but not limited to: scratches, indentations, cuts, discolouration, shrinkage, fabric piling, stains and/or any damages resulting from everyday accidents.
• Products that have been incorrectly assembled and/or used improperly.
• Products that have been used outdoors.
• Products that have been altered or cleaned using cleaning products or methods that are not specifically provided on www.noahome.com.

IMPORTANT

If you notice that your product or its individual components are damaged upon unboxing, please notify us immediately in writing by email at support@noahome.com within three (3) days of receipt of your delivery.

In order to process an exchange, repair or replacement part request, we will require photos of the damaged component(s) before they have been used for assembly. Claims made after three (3) days of receipt of delivery are subject to fees.